Shipping Policies

- We can ship anywhere in the United States. At this time we unfortunately cannot ship internationally.

- Orders ship out within a week of placing an order. Once shipped orders should usually arrive within 2-5 days. We will work to ship your order as efficiently as possible.

- A tracking number will be sent to the email address provided upon check out.

- Buyers are responsible for any additional shipping fees if the order is shipped to the correct address and then returned to sender.

- Golden Hill Candles is not responsible for missing packages once the package is marked as delivered by the carrier. Contact the shipping carrier to initiate a claim if this happens to you.

- Refunds are not available if the item is not delivered within the estimated time window.

- All of our packing materials are plastic free, minimal, and either reusable or recyclable.

RETURN POLICY

- Golden Hill Candles does not accept returns or exchanges unless there is an issue (such as a broken candle) with the product upon arrival. Please read all descriptions of products before purchasing. Email within 2 days of delivery (recorded as delivered by carrier) to start a conversation about the issue and we will work with you to try to right the problem.

- Orders cannot be cancelled once shipped. If there is an issue contact us before the order has shipped and the order can be cancelled.

If you have any questions or concerns regarding our policies please reach out.

- Please read the policy before placing an order with the local pickup shipping option.

- The local pickup option is a free alternative to shipping for people who are local to Waterbury Vermont and can meet in person to pick up their order.

-If selecting local pickup please make sure to give a current and active email address during check out - this is how we will connect with you to coordinate the pickup.

-If you select the local pickup option at check out you will be responsible for picking up your candles in Waterbury VT. You will receive an email within a few days of placing your order to coordinate. In the event that the shop is on a break, usually after the holiday season or if we are on vacation, you will receive an email within a few days of the date that shipping is stated to resume. This date will be written on the top of the web store on the website.

-You will receive one attempt to connect via email per week until the 4th week. At the 4th week you will receive a final email with a clearly stated deadline to pick up your candles within the week. If the order is not picked up within that 4th, final week the order will be cancelled.

-Your order will be held for 4 weeks from the initial email sent to connect. In the event that you do not pick up the order it will be cancelled with no refund.

-In the event that you cannot pick up your order within the 4 week timeframe we are happy to ship your order instead. Just make sure that you respond and let us know by email before the 4th week deadline. You will receive an invoice for the cost for flat rate shipping which is $10.00, plus tax if applicable.

-Thank you for understanding this policy and the effort it takes to pack an order and communicate, withhold products from the shop, and then possibly have no one pick them up.

LOCAL PICKUP OPTION